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| Frequently Asked Questions |
| Why are there flakes chipping off of my Pane Bella? |
| There is a buildup of carbon is caused from the oils that are used. This is not uncommon and may be necessary to chip the carbon off if the griddle surface has not been cleaned regularly. Please refer to the Maintenance & Cleaning section of your Operations Manual – page 28 - http://www.langworld.com/lang_cd/Operate Manuals/GRIDDLE/pb.pdf |
| Why does the fan in my new GCSF oven stop and go the other direction? |
| This unique design allows for even cooking eliminating the need to turn of the pans. |
| How do I purchase parts/equipment? |
| You can call our customer service at 800-807-9285 from 7:00AM CT to 5:00PM CT or click this link http://www.langworld.com/sales/default.asp for a list of our service and equipment representatives to assist you. |
| Can you change ovens from 1 phase to 3 phase (and visa versa) and how do you do it? |
| All Lang ovens use a very simple process to change from three phase to single phase operation. All operation manuals have a conversion table on the wiring diagram in that manual which shows wire interconnections for 3 phase and 1 phase connections.
Click link to operation manuals. |
| What is my model number? Where can I find the SN tag? |
| This is best done with illustrations so that all convection ovens can be represented and identified http://www.langworld.com/lang_cd/Technical Data/Serials.pdf – if you know your serial #, click here and enter the number. For additional help, please call our 24 hour technical care line at 800-807-9054 |
| What is the status of the Equipment order? |
| An order confirmation “receipt of purchase order” containing a summary of the order as well as projected ship date will be faxed or emailed to your company the day after the order has been entered (excluding weekends). Please note we can only send these confirmations to one fax number or one email address.Please call 800-807-9285 if you need to change the fax # or email address.
A shipped confirmation will be faxed or emailed to your company the day after an order has shipped (excluding weekends). The shipped confirmation contains all of the important information about your order including the PRO (tracking) number. |
| Stock Check. Before I order, do you have any in stock? |
| Please call 800-807-9285 to check the availability on equipment and or parts. |
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